Terms and Conditions
Islington Man and Van Terms and Conditions
These Terms and Conditions set out the basis on which Islington Man and Van provides removal, transport and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer refers to any individual, business or organisation requesting or receiving services from Islington Man and Van.
We, us and our refer to Islington Man and Van as the service provider.
Services refers to the provision of man and van, removal, collection, delivery, loading, unloading, packing, and any agreed ancillary services.
Goods refers to all items, belongings, furniture, equipment or materials handled, transported or stored by us on your behalf.
Booking refers to an agreed service request, including the specified date, time, locations, vehicle type, number of workers, and pricing basis.
2. Scope of Services
We provide man and van, small removals, part and full loads, and related transport services within our normal operating area and to destinations as agreed at the time of booking. Our services are based on the information supplied by you and are subject to the limitations and exclusions set out in these Terms and Conditions.
We reserve the right to refuse to carry certain items, including but not limited to hazardous materials, illegal goods, perishable items, animals, cash, jewellery, valuable documents, or items of exceptional value that have not been declared and expressly agreed in writing in advance.
3. Booking Process
You may request a quote or make a booking by phone, through our online enquiry process, or by any other method we make available from time to time. All bookings are subject to our acceptance and availability.
When requesting a quote or booking, you must provide accurate and complete information, including:
The collection and delivery addresses and any access restrictions.
The date and preferred time for the service.
A clear description and approximate quantity or volume of the goods to be moved.
Any special handling requirements, including fragile, oversized or heavy items.
Details of any parking requirements, permits or restrictions.
Quotes are typically based on the information you provide and may be time-based, fixed-price, or a combination of both. Where a quote is based on incomplete or inaccurate information, or where additional services are requested on the day, we reserve the right to adjust the price accordingly.
Your booking is confirmed only when we have expressly accepted it and have provided confirmation. We may require a deposit to secure the booking.
4. Customer Responsibilities
You are responsible for:
Ensuring that suitable and safe access is available at both collection and delivery locations, including lifts, stairways, corridors and doorways of adequate size.
Arranging any necessary parking or permits in advance and covering any associated costs or fines.
Ensuring that goods are properly packed, labelled and ready to be moved at the agreed start time, unless we have agreed to provide packing services.
Supervising loading and unloading where necessary and checking that all goods are collected and delivered as required.
Complying with any reasonable instructions given by our staff in the interests of safety or protection of property.
You must not ask our staff to do anything unlawful or unsafe, including lifting items that cannot be moved safely with the available equipment and manpower.
5. Pricing and Payments
Our charges may be based on hourly rates, fixed prices, or a combination, as confirmed at the time of booking. Prices may vary depending on factors such as distance, volume, number of movers, access conditions, and any additional services required.
Unless otherwise agreed, charges include labour, vehicle use, and standard fuel costs. Additional charges may apply for:
Extended waiting time caused by delays outside our control.
Additional labour required due to inaccurate information or unforeseen difficulties.
Extra journeys or services requested on the day of the move.
Congestion charges, tolls, parking fees, penalties or fines incurred as a direct result of your instructions or failure to arrange parking.
Payment terms will be confirmed at the time of booking. We may require a deposit in advance and the balance to be paid on completion of the service, or in accordance with any agreed invoice terms.
Payment methods will be advised during booking. You agree to pay all sums due without set-off or deduction. Where payment is not received when due, we may charge interest on overdue amounts and may withhold further services until payment is made in full.
6. Cancellations and Amendments
If you need to cancel or amend your booking, you must notify us as soon as possible. Cancellation and amendment charges may apply, reflecting the proximity to the booking date and any costs incurred by us.
Unless otherwise specified at the time of booking:
Cancellations made more than 72 hours before the scheduled start time may be made without a cancellation fee, although any non-refundable third-party costs may still be charged.
Cancellations made between 24 and 72 hours before the scheduled start time may incur a partial cancellation fee or forfeiture of any deposit.
Cancellations made less than 24 hours before the scheduled start time may be charged up to the full quoted price.
Amendments such as changes to date, time, addresses or scope of work are subject to availability and may affect the price. Where we cannot accommodate an amendment, the original booking may be treated as cancelled and the relevant cancellation charges may apply.
We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents or emergencies. In such cases, we will use reasonable efforts to notify you and to offer an alternative date or time. Our liability for such cancellation is limited to refunding any deposit or prepayment received for the affected booking.
7. Delays and Waiting Time
We will make reasonable efforts to arrive at the agreed time, but arrival times are estimates and may be affected by traffic, road closures, weather conditions or other factors outside our control.
If we are delayed, we will aim to keep you informed and complete the work as soon as reasonably possible. We are not liable for any indirect or consequential losses arising from delays, such as missed appointments, loss of earnings, or additional costs incurred by you.
Where our staff are required to wait because you, your representatives, your building management or other third parties are not ready, additional waiting time charges may apply, calculated in accordance with our prevailing rates.
8. Access, Parking and Property Protection
You must ensure that safe and adequate access is available at all relevant locations. If suitable access is not available or if our staff reasonably consider that proceeding would risk damage or injury, we may refuse to move certain items or may adapt the service. This may result in additional charges or a reduced scope of work.
You are responsible for arranging suitable parking for our vehicles. Where on-street parking, permits or paid bays are required, you must arrange these in advance. Any parking fines or penalties incurred as a direct result of inadequate parking arrangements or instructions provided by you may be added to your invoice.
We will take reasonable care to protect floors, walls and doorways during the move, but we are not responsible for normal wear and tear or minor scuffs reasonably arising from the movement of furniture and goods through confined spaces.
9. Packing, Fragile and Valuable Items
Unless we have agreed to provide packing services, you are responsible for properly packing and securing your goods before the move. We recommend that fragile items are individually wrapped and packed in appropriate containers.
We will take reasonable care when handling your goods, but we are not liable for damage to items that are inadequately packed, pre-existing damage, or deterioration resulting from the nature or condition of the goods.
If you wish us to move items of high value, you must declare these in advance so that appropriate arrangements and, where necessary, additional cover can be considered. We reserve the right to decline to move exceptionally valuable or irreplaceable items.
10. Waste, Disposal and Environmental Regulations
We operate in accordance with applicable waste and environmental regulations. We are not a general rubbish clearance company and will only remove waste or unwanted items where this has been expressly agreed as part of the booking.
Where waste removal or disposal services are provided:
You confirm that you have the right to dispose of the items in question.
We will dispose of items only at authorised facilities or through lawful channels.
Additional charges may apply based on weight, volume, type of materials and disposal fees.
We will not collect or transport hazardous or prohibited waste, including but not limited to chemicals, asbestos, clinical waste, flammable liquids, gas cylinders or substances classified as dangerous under relevant legislation.
Any attempt to include prohibited items in loads for removal or disposal may result in refusal to carry those items, additional charges, or termination of the service.
11. Liability and Limitations
We will exercise reasonable skill and care in providing our services. Our liability for loss or damage to goods or property caused by our negligence or breach of contract is subject to the limitations set out in this section.
We are not liable for:
Loss or damage arising from your failure to fulfil your responsibilities under these Terms and Conditions.
Loss or damage to goods that are not properly packed or prepared, unless packing has been carried out by us.
Loss or damage resulting from wear and tear, inherent defects, or the nature of the goods, including fragile or perishable items.
Loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss.
Our total liability for any single event or series of connected events shall not exceed a reasonable estimate of the value of the affected goods or a specified monetary limit where agreed in writing. You are responsible for arranging your own insurance if you require cover beyond our standard liability.
You must notify us in writing of any loss or damage as soon as reasonably practicable and in any event within a reasonable period after completion of the services. We are entitled to inspect any alleged damage before repair or disposal.
12. Insurance
We maintain appropriate insurance cover in relation to our vehicles and our legal liabilities. This does not automatically provide full replacement value insurance for your goods. You are encouraged to arrange your own contents or removals insurance if required. Details of our insurance and any applicable limitations can be provided on request.
13. Storage Services
Where we agree to provide or arrange storage, additional terms may apply. Goods placed into storage may be subject to inventory, handling and storage charges. Access to goods in storage will normally require prior notice and may incur additional handling fees.
Goods must not be stored if they are perishable, hazardous, illegal or otherwise unsuitable for storage. We may remove or refuse to store such items and charge you for any associated costs.
14. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our service, you should raise the issue with our representative as soon as possible so that we can attempt to resolve the matter promptly.
If the issue is not resolved on the day, you should submit a written complaint providing full details of the booking, the nature of the complaint and any supporting information. We will review your complaint and respond within a reasonable timeframe.
Both parties will use reasonable efforts to resolve disputes amicably. If a dispute cannot be resolved informally, either party may pursue their rights through the courts in accordance with the governing law clause below.
15. Force Majeure
We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control. This includes, but is not limited to, severe weather, natural disasters, accidents, road closures, strikes, civil unrest, acts of terrorism, or failure of public utilities.
16. Personal Data
We may collect and process personal data in order to handle enquiries, manage bookings, take payments and deliver our services. We will handle personal data in accordance with applicable data protection laws and only retain it for as long as necessary for the purposes for which it was collected or as required by law.
17. Amendments to These Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Updated terms may be made available on our website or provided upon request.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
19. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
20. Entire Agreement
These Terms and Conditions, together with any written confirmation of booking and any additional terms agreed in writing, constitute the entire agreement between you and us in relation to the services provided. You acknowledge that you have not relied on any statement, promise or representation not expressly set out in these Terms and Conditions.
