Privacy Policy
Islington Man and Van Privacy Policy
This Privacy Policy explains how Islington Man and Van collects, uses, stores, and protects personal data for all customers and prospective customers in the Islington area. It is designed to comply with the UK General Data Protection Regulation and other applicable data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Islington Man and Van provides man and van, removals, and related transport services in and around the Islington area. In relation to the personal data we collect and process, we act as the data controller. This means we decide how and why your personal data is used in connection with our services.
Scope of This Privacy Policy
This Privacy Policy applies to all Islington Man and Van customers, prospective customers, and users of our services located in the Islington area. It covers personal data collected through telephone enquiries, online enquiries, written correspondence, and any other communication you have with us in the course of using or considering our services.
Personal Data We Collect
We collect and process different types of personal data, depending on how you interact with us and which services you use. This may include the following categories of information.
Contact details such as your name, address, collection and delivery addresses, and other location details required to provide our services. Basic identity information such as your title and any details you provide to verify your booking or identity. Communication information such as details you provide when you contact us by phone or in writing to request a quote, make a booking, or raise a query or complaint. Service details such as details of your move, inventory information you choose to share, access details for properties, and any instructions or notes relevant to the job. Transaction and booking information such as records of bookings, dates and times of services, prices, and payment-related history. Technical and usage data such as basic information generated when you interact with our online content or digital tools, to the extent necessary to operate, secure, and improve our services.
How We Collect Personal Data
We collect personal data directly from you when you request a quote, book our services, contact us for information, or otherwise interact with us. We may also receive personal data from third parties where they arrange services on your behalf, such as a relative, friend, or business partner, and where this is necessary to provide the requested service.
Lawful Bases for Processing
We only process your personal data when we have a lawful basis to do so. Depending on the context, this may include the following legal bases.
Performance of a contract. We process your data where it is necessary to provide you with a quote, confirm a booking, deliver our man and van services, take payment, and manage your account and any related queries.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and where your rights and freedoms do not override those interests. This may include managing and improving our services, responding to enquiries and complaints, keeping appropriate business records, and ensuring the security of our operations.
Legal obligations. We may process and retain certain personal data where required to comply with legal or regulatory obligations, including tax, accounting, and record-keeping requirements.
Consent. In limited situations, we may rely on your consent, for example for certain types of direct marketing. Where we rely on consent, you are free to withdraw it at any time, and we will explain how you can do this at the point we request your consent.
How We Use Your Personal Data
We use your personal data for purposes connected with providing and improving our services, including the following.
To provide quotes and manage bookings, including confirming details of your move and communicating with you about timings, locations, and access arrangements. To deliver our man and van services, including planning routes, allocating staff and vehicles, and carrying out the agreed work at the correct addresses. To communicate with you, respond to your enquiries, handle complaints, and provide customer support before, during, and after your move. To manage payments, invoicing, and refunds, and keep accurate records for accounting and administration. To manage our business operations, improve service quality, train staff, and monitor performance. To comply with legal obligations, respond to lawful requests, and protect our rights, property, and safety, as well as those of our staff and customers.
Sharing Your Personal Data and Processors
We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy, and always in accordance with data protection law. These third parties act either as data processors on our behalf or as independent data controllers.
We may share data with service providers who help us operate our business, such as booking and scheduling tools, secure data storage providers, payment service providers, and providers of business software and communication tools. Where such third parties act as processors, they process your personal data only on our instructions and are required to keep it secure and confidential.
We may also share personal data with professional advisers such as accountants or legal advisers, with law enforcement or regulatory bodies where required by law, and with other third parties where you have specifically requested or authorised this.
We do not sell your personal data. We take steps to ensure that any sharing is limited to what is necessary and proportionate for the relevant purpose.
International Transfers
Where our use of service providers involves transferring personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms recognised by data protection law, to protect your data.
Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Booking and service records, including contact details and job details, are generally kept for a period that allows us to manage repeat bookings, respond to queries or complaints, and meet our legal obligations. Financial records linked to your transactions are kept for the period required by applicable tax and accounting laws. Where personal data is no longer required, we will delete it or anonymise it so that it can no longer be linked to you.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to staff and service providers who need it for legitimate business purposes and are under confidentiality obligations.
Your Data Protection Rights
Under data protection law, you have several rights in relation to your personal data, subject to certain limitations and conditions. These include the following rights.
The right of access, which allows you to request confirmation that we process your personal data and to receive a copy of that data. The right to rectification, which allows you to request correction of any inaccurate or incomplete personal data we hold about you. The right to erasure, sometimes known as the right to be forgotten, which allows you to request deletion of your personal data where there is no longer a valid reason for us to keep it, subject to legal and legitimate interest considerations.
The right to restrict processing, which allows you to request that we temporarily limit the use of your data in certain circumstances. The right to object to processing, which allows you to object to processing based on our legitimate interests, including certain forms of direct marketing. The right to data portability, which allows you to request that certain personal data is provided to you or a third party in a commonly used, machine-readable format, where the processing is based on consent or contract and carried out by automated means.
If you wish to exercise any of these rights, you can contact us using the details provided in our standard customer correspondence. We may need to verify your identity before responding to your request to protect your privacy and security.
Complaints and Further Information
If you have concerns about how we handle your personal data, you can raise them with us using the usual contact details you use for our services. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process your personal data. Any revised version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
